Refunds and cancellation.

1. Free trial

Eligible users may start a seven-day JobLens trial. Starting the free trial alone does not take payment, create a subscription or generate a charge.

2. Subscribing before or during a trial

You may voluntarily subscribe before starting a trial or while a trial is active. After successful payment and subscription activation, paid access begins immediately and replaces any remaining free-trial access. The subscription is not scheduled to begin after the trial.

3. Cancelling a paid subscription

You may cancel at any time through the available account billing controls. Cancellation prevents the next renewal. Paid access generally remains available until the end of the billing period you already paid for, after which it ends unless you subscribe again.

4. Refund policy

Subscription payments are generally non-refundable once the paid service period has begun. We may consider a refund or billing correction for duplicate or erroneous charges, a successful charge followed by failed subscription activation, failure to provision paid access because of a JobLens-side billing error, or another case required by applicable law.

Eligibility depends on the transaction record and circumstances. Cancelling future renewal does not itself reverse a charge for a paid period that has already started.

5. Billing disputes and refund requests

Email support@asklens.in or use the JobLens Contact page promptly after noticing a billing issue or to request cancellation or a refund review. Include the email address associated with your JobLens account, the approximate charge date and a description of the issue. Do not send card details, passwords or one-time codes. We will review the available JobLens and Razorpay records and communicate the outcome and any applicable processing information.

6. Applicable law

This policy does not limit refund, chargeback, consumer-protection or other rights that cannot be excluded under applicable law.